Refund policy

Return & Refund Policy

At our store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a simple and fair return and refund process.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • The item must be returned within [5 DAYS] of delivery.

  • The product must be unused, unworn, and in its original condition.

  • All original packaging, tags, manuals, and accessories must be included.

  • Proof of purchase or order confirmation is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Personalized or custom-made products

  • Gift cards

  • Clearance or final sale items

  • Perishable goods or hygiene-related products

  • Items damaged due to misuse or improper handling

Return Process

To initiate a return, please contact us with your order number and reason for the return. Our support team will guide you through the next steps and provide return instructions if your request is approved.

Please do not send items back without contacting us first.

Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within [REFUND PROCESSING TIME].

Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

If you received the wrong item or would like to exchange a product for a different size, color, or replacement, please contact us at 9005391100. Exchanges are subject to product availability.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within [X DAYS] of delivery with photos of the product and packaging. We will work quickly to provide a replacement, exchange, or full refund at no additional cost to you.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • Original shipping charges are non-refundable unless the return is due to our error.

We are committed to making your shopping experience safe, transparent, and hassle-free. If you have any questions about our Return & Refund Policy, feel free to contact us at 9005391100